Terms and Conditions

I. Definitions

  1. These Terms and Conditions define the general conditions, rules, and manner of providing services by electronic means and placing Orders in the "Dorolet" online store available at the internet address www.dorolet.com.pl.

  2. The Terms and Conditions have been drawn up based on the applicable provisions of Polish and European law, in particular:

      1. the Act of April 23, 1964 – Civil Code;

      1. the Act of July 18, 2002 on the provision of services by electronic means;

      1. the Act of May 30, 2014 on consumer rights;

      1. Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data (...) (hereinafter: GDPR) and the Act of May 10, 2018 on the protection of personal data.

  3. The terms used in these Terms and Conditions shall mean:

    • Price – the gross price of the Goods expressed in Polish Zlotys (PLN), including VAT, placed next to the information about the Goods or calculated automatically based on the parameters (dimensions) provided by the Customer. The Price does not include Delivery Costs.

    • Personal Data – any information about an identified or identifiable natural person, processed by the Seller as the Controller for the purpose of Order fulfillment and provision of other services, in accordance with the Privacy Policy.

    • Password – an individual and confidential sequence of characters (letters, digits, or special characters) chosen by the User during Registration, used to log in to the Account.

    • Consumer – a natural person making a legal transaction with the Seller (including a purchase in the Store) not directly related to their business or professional activity.

    • Entrepreneur with Consumer Rights – a natural person concluding a Contract with the Seller directly related to their business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of their business activity (based on CEIDG regulations).

    • Authorized Buyer – a collective term including the Consumer and the Entrepreneur with Consumer Rights, used in the provisions regarding the right of withdrawal and complaints.

    • Account – a service provided by electronic means; an individual panel of the User created after Registration in the Store's database, through which they can place Orders, track their status, and manage their data.

    • Cart – a free IT tool (form) made available by the Seller on the Store's pages, through which the User selects Goods, configures their parameters, and places an Order.

    • Delivery Costs – fees charged for transport, delivery, and eventual packaging of the Goods to the Customer, determined in the Order placement process.

    • Payment – the act consisting in the payment of the Price for the Goods and Delivery Costs in the manner specified in these Terms and Conditions.

    • Order Fulfillment – the process including verification of the order, production or preparation of Goods, packaging them, and handing them over to the carrier for delivery to the address indicated by the Customer.

    • Registration – the procedure consisting in filling out the registration form by the User, necessary to create an Account.

    • Store – the online store run by the Seller, operating at the internet address: www.dorolet.com.pl.

    • Seller – Stop Sun Anna Miącz-Kopczyńska with its registered office in: Marynin 166a, 21-030 Motycz, Poland, NIP: 7121899500, REGON: 060195530, being the owner and administrator of the Store.

    • Parties – the Seller and the Customer.

    • Goods – a movable item (including standard products and non-prefabricated/made-to-measure products) being the subject of the Sales Contract between the Seller and the Customer.

    • Contract – a sales contract of the Goods offered by the Seller, concluded at a distance via the Store between the Seller and the Customer.

    • User – any natural person, legal person, or organizational unit without legal personality using the Store's website.

    • Customer – a User (Consumer, Entrepreneur with Consumer Rights, or classic B2B Entrepreneur) who places an Order in the Store.

    • Order – the Customer's declaration of intent made through the Cart, aiming directly at the conclusion of a Distance Sales Contract, specifying, among others, the type, quantity, and parameters of the Goods.

II. General Conditions for the Provision of Services by Electronic Means

  1. The Seller provides free services by electronic means through the Store, consisting of: maintaining an Account, making the Cart available for concluding Contracts, and enabling the browsing of the Store's contents.

  2. Sales and provision of services in the Store take place using a teleinformatic system. The contents of the Store, including texts, graphics, logos, software, and databases, are the property of the Seller and are legally protected. Any copying or use without the prior written consent of the Seller is prohibited.

  3. Before using the Store, in particular before Registration or placing an Order, the User is obliged to read and accept the content of these Terms and Conditions and the Privacy Policy.

  4. Technical requirements necessary for cooperation with the Seller's teleinformatic system:

    • a) a terminal device (computer, phone, tablet) with Internet access;

    • b) an updated version of a web browser (e.g., Chrome, Firefox, Safari, Edge) supporting JavaScript;

    • c) an active and correctly configured e-mail address and an active mobile phone number;

    • d) enabling cookies and pop-up windows support in the web browser, to the extent necessary to place an order and make payments.

  5. The Seller makes every effort to ensure that the photos and descriptions of the Goods reflect their actual appearance and parameters as accurately as possible. The Seller informs that due to individual screen settings of the User, the displayed colors of fabrics may slightly differ from the real ones, which does not limit the Authorized Buyer's right to file a complaint in the event of non-conformity of the Goods with the contract.

  6. The User is obliged to use the Store in a manner consistent with the law, good manners, and these Terms and Conditions.

  7. It is prohibited to:

    • a) provide content of an unlawful nature (e.g., in product reviews or forms);

    • b) undertake any actions that may disrupt, hinder, or destabilize the functioning of the Store;

    • c) provide false or misleading personal data during Registration or Order placement.

III. Registration

  1. User Registration in the Store is entirely voluntary and free of charge.

  2. Registration is not a necessary condition for browsing the Store's assortment or for placing an Order. The Customer has the option to place an Order as a so-called "Guest" (without setting up an Account).

  3. To register, the User should go to the "Log in / Register" tab on the main page of the Store and select the option to create a new account.

  4. The Registration process takes place by correctly filling out the registration form. The User is obliged to provide the data marked as mandatory.

  5. Before confirming the registration form, the User is obliged to read and accept these Terms and Conditions and the Privacy Policy by checking the appropriate box (checkbox).

  6. Clicking the "Register" / "Create Account" button sends the form to the Seller. At this moment, the registration process is completed, and a contract for maintaining the Account is concluded for an indefinite period.

IV. User Account

  1. Possessing a registered Account allows the User, in particular, to place Orders faster, track order status, and manage their data independently.

  2. Logging in to the Account takes place using the data established during Registration (e-mail address and password).

  3. The Password to the Account is strictly confidential. The User is obliged to protect the password from access by third parties.

  4. In case of losing (forgetting) the Password, the User can use the "Forgot Password?" mechanism on the login page to reset the password.

  5. It is prohibited to make one's Account available to third parties.

  6. Termination of the contract for maintaining the Account: The User may at any time, without giving a reason and without incurring costs, request the deletion of their Account. The request should be sent electronically to: [email protected] or in writing to the Seller's address. The Seller will delete the account within a maximum of 14 days.

V. Conclusion of the Contract

  1. The Customer places an Order in the Store using the Cart.

  2. The Customer acknowledges and accepts that placing an Order entails an obligation to pay the Price and Delivery Costs.

  3. The final placement of the Order occurs by clicking the button marked with the phrase „Order with obligation to pay” (or another equivalent and clear statement).

  4. Before placing the Order, the Customer is clearly informed in the Cart about the main features of the Goods, the total price including VAT, delivery costs, as well as payment and delivery terms.

  5. Clicking the "Order with obligation to pay" button constitutes the conclusion of a Distance Sales Contract between the Customer and the Seller.

  6. The Seller immediately sends the Customer an automatic e-mail message constituting an Order Confirmation. Along with the Order Confirmation, the Seller sends the Customer the instruction on the right of withdrawal and the model withdrawal form as a PDF attachment.

  7. Rules for the fulfillment of cut / modified goods: Most Goods in the Store (e.g., tubes, profiles) have specific standard dimensions. The Seller enables the Customer to have the purchased Goods cut to a smaller, customized size free of charge. If you wish to use this option, you are obliged to send the exact specification (dimensions) in the order notes or within 12 hours from the moment the order is paid (or placed – in case of cash on delivery) by e-mail to the address: [email protected]. If we do not receive the specification within this period, the order will be fulfilled based on the standard, default dimension selected during purchase.

  8. If the fulfillment of the Order is impossible due to reasons beyond the Seller's control (e.g., sudden lack of material from the supplier), the Seller will notify the Customer immediately. If the Customer has already paid, the Seller will refund the entire paid amount within a maximum of 14 days.

  9. All Goods offered on the Store's pages are brand new and free from legal defects.

VI. Modification of the Order

  1. Since most Goods offered in the Store are non-prefabricated goods made to the Customer's specification ("made-to-measure", components and fabrics cut by the meter), modification or cancellation of the order for these products is only possible until the start of their production by the Seller, but no later than within 12 hours from receiving the Order Confirmation.

  2. To make a modification or cancellation, the Customer must immediately contact the Seller via e-mail at [email protected].

  3. In case of a successful modification of the order, the Price and Delivery Costs may change, about which the Customer will be informed. Production will be suspended until the new costs are accepted by the Customer.

  4. With regard to standard Goods (finished products that are not cut or adapted), the Customer has the right to modify or cancel the order according to general rules or within the scope of the right of withdrawal under Chapter X.

VII. Payments

  1. The Customer is obliged to make the payment for the ordered Goods within 7 days from the moment of receiving the Order Confirmation, unless payment on delivery (COD) was chosen.

  2. The Customer can make the payment in one of the following ways:

    • a) Payment on delivery (Cash on Delivery - COD) – to the courier or at the pick-up point;

    • b) Traditional transfer – to the Seller's bank account: 88 2490 0005 0000 4500 3736 7268, indicating: „Dorolet.com.pl: [order number]” in the subject line;

    • c) Online payment (e-transfer / payment card) – via integrated operators (e.g., PayU, PayPal);

    • d) Installment payment – via financial partners of payment operators.

  3. Restrictions on payment methods: For orders of non-prefabricated products (made-to-measure, cut fabrics and components) or when the total value of the order exceeds 1000 PLN gross, only prepayment methods (transfer or online payment) are available. The COD option is excluded in these cases.

  4. When choosing prepayment, payment is deemed made at the moment the amount is credited to the Seller's bank account or positive authorization is received from the payment operator.

VIII. Order Fulfillment

  1. Order Fulfillment (including production and preparation of packages) takes place on business days from Monday to Friday from 8:00 AM to 4:00 PM. No orders are processed on Saturdays, Sundays, and public holidays.

  2. The minimum value of products in the cart is 32.52 PLN net (40.00 PLN gross), excluding delivery costs.

  3. The time for Order Fulfillment is up to 7 business days. The period begins on the business day following the crediting of payment (prepayment) or the sending of the Order Confirmation (COD).

  4. The final delivery date of the Goods to the Customer may not exceed 30 days from the day of contract conclusion or payment. After the ineffective expiry of this period, the Customer has the right to withdraw from the contract.

  5. If payment is not made within 7 days, the Seller sends a reminder with an additional period of at least 3 days. After that, the Seller is entitled to withdraw from the contract and cancel the order.

IX. Shipping and Delivery Costs

  1. The Seller delivers Goods within the territory of the Republic of Poland and to European Union (EU) countries.

  2. Delivery takes place in the forms chosen by the Customer: courier service, delivery to a pick-up point/parcel locker (if available for the respective size), or personal pickup at the Dorolet warehouse (Marynin 166a, 21-030 Motycz, Poland).

  3. Delivery costs are automatically calculated in the order process and depend on the weight, package dimensions, and chosen delivery method.

  4. Recommendation for behavior upon delivery: At the moment of delivery by the courier or pickup at the locker, the Customer should check the condition of the packaging and the goods for mechanical transport damage. In case of damage, it is recommended to prepare a damage protocol in the presence of the carrier and inform the Seller. The absence of a protocol does not limit the Consumer's rights to file a complaint for non-conformity with the contract.

  5. If the Customer unproportionally refuses acceptance or does not pick up the package on time, the Seller requests the Customer to pick up the goods within an additional period. After the ineffective expiry of this period, the Seller is entitled to withdraw from the contract due to the Customer's fault and claim damages (compensation for forward and return shipping costs).

X. Right of Withdrawal

  1. An Authorized Buyer (Consumer or a sole trader for whom the purchase does not have a professional character) has the right to withdraw from this contract within 14 days without giving any reason.

  2. The withdrawal period is 14 days from the day on which the buyer or a third party named by them, who is not the carrier, took possession of the goods.

  3. To exercise your right of withdrawal, you must inform the Seller by means of an unequivocal declaration (e.g., a letter sent by post or an e-mail to: [email protected]) of your decision.

  4. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

  5. If you withdraw from this contract, the Seller shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we received the notification of your withdrawal.

  6. The Seller may withhold reimbursement until he has received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

  7. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

  8. Place of return (Warehouse Address): The returned goods must be sent and delivered directly to the following warehouse address:

    Dorolet Marynin 166a 21-030 Motycz Poland

    The Seller does not pick up return packages from pick-up points (e.g., post offices) or parcel lockers. Goods sent to a pick-up point instead of directly to the above-mentioned warehouse address will be returned to the sender at their expense.

  9. You will bear the direct cost of returning the goods.

  10. The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (in particular: products cut to size such as guides, tubes, profiles, cassettes, mechanisms for Roman blinds, blind fabrics cut on request).

XI. Complaints – Non-conformity of Goods with the Contract (Consumer Complaints)

  1. The provisions of this chapter apply to Authorized Buyers (Consumers and Entrepreneurs with Consumer Rights).

  2. The Seller is liable for any non-conformity of the Goods with the Contract existing at the time of delivery and detected within 2 years from that time.

  3. It is presumed that a non-conformity that manifests itself within 2 years from the time of delivery of the goods already existed at the time of delivery, unless proven otherwise.

  4. Complaints can be sent in writing to the Seller's address or by e-mail to: [email protected].

  5. The Seller responds to the complaint within 14 days of receiving it.

  6. In case of non-conformity, the Authorized Buyer can primarily demand the repair or replacement of the goods.

  7. The Authorized Buyer can demand a price reduction or withdraw from the contract (money back) if the Seller has refused repair/replacement, has not brought the goods into conformity, or if the non-conformity persists despite rectification attempts.

  8. The buyer cannot withdraw from the contract if the non-conformity is minor.

  9. B2B Exclusion: In the case of Buyers who are not consumers or entrepreneurs with consumer rights (classic company purchases), the Seller's liability under the implied warranty for defects is completely excluded pursuant to Art. 558 § 1 of the Polish Civil Code.

XII. Parties to the Contract and Contact with the Seller

  1. The parties to the contract concluded via the Store are the Customer and the Seller.

  2. Contact details of the Seller:

    • Company Name: Stop Sun Anna Miącz-Kopczyńska

    • Registered office and warehouse address: Marynin 166a, 21-030 Motycz, Poland

    • NIP: 7121899500, REGON: 430884753

    • E-mail: [email protected]

XIII. Final Provisions

  1. In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code and the Act on Consumer Rights.

  2. All disputes with Customers who are not consumers (or entrepreneurs with consumer rights) shall be resolved by the common court having jurisdiction over the seat of the Seller.

  3. The Seller reserves the right to amend these Terms and Conditions only for important reasons (e.g., changes in the law, technical changes in the Store, changes in payment or delivery routes). Users will be informed 14 days in advance via e-mail about changes.

  4. Amendments to the Terms and Conditions do not affect contracts concluded before their entry into force.

  5. The Seller has the right to terminate the contract for maintaining the Account with 14 days' notice and delete the account in the following cases:

    • a) in case of any inactivity of the User on the Account (no login and no orders) for a continuous period of at least 24 months (in accordance with GDPR rules on data minimization);

    • b) in case of gross and proven violation by the User of the security rules of the Store, after an unsuccessful warning.

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